Returns & Exchanges
At Tres Colori, we want you to love your custom jewelry; if you are not completely satisfied, we offer a 30-day window for returns or exchanges on eligible items. Please note that personalized pieces are subject to specific terms due to their unique, custom-made nature.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your jewelry in its original Tres Colori packaging to ensure it remains protected during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our team receives and inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing